Close To My Heart products are shipped to the continental United States by Federal Express (FedEx), to the non-continental US by United States Postal Service (USPS) Priority Mail, and to Canada by Landmark.
- All orders are shipped from Pleasant Grove, Utah 84062, US
- Standard in-house turnaround time for most orders is 2 to 4 working days from the time the order arrives at Close To My Heart. Special shipping options do not affect in-house turnaround time.
- Once your order has been submitted, you may not cancel or change it.
For both US and Canada, shipping rates are calculated using a percentage of the retail total of the order, not the weight of the order. The shipping price percentages, minimum shipping charges, and shipping providers are as follows:
FedEx SmartPost (for orders less than 10 lbs.)*
FedEx Express Save (3-day)
FedEx 2nd Day Air
FedEx Standard Overnight
||Fedex 2nd Day Air
||USPS Priority Mail
Please note that shipping is always based on the full retail value of the item even when the item is purchased at a discount.
*If total order weight is less than two pounds and SmartPost shipping is selected, order will ship via USPS.
In the continental United States, customers have 4 shipping methods available through FedEx:
- FedEx Standard Overnight®: After leaving Close To My Heart’s corporate office, this option guarantees next-business-day delivery Monday through Friday by 3:00 pm to most US addresses; by 4:30 pm to rural areas.
- FedEx 2Day®: This option guarantees orders will arrive to most areas 2 business days after your order leaves the corporate office, Monday through Friday by 7:00 pm.
- FedEx Express Saver® (3-day): This option guarantees delivery 3 business days after your order leaves the corporate office, Monday through Friday by 7:00 pm.
- FedEx Ground: After leaving Close To My Heart’s corporate office, orders typically arrive within 1 to 5 business days (for packages up to 70 lbs.), Tuesday through Saturday between 9:00 am and 8:00 pm.
- FedEx SmartPost: After leaving the corporate office, orders typically arrive within 2 to 8 business days. SmartPost orders are delivered via the FedEx network but will use USPS for final delivery.
Shipments to Alaska or Hawaii must ship via FedEx 2Day®. Only 1 shipping method is allowed per order. Please note that when orders are shipped via FedEx Standard Overnight®, 2Day®, or Express Saver® (3-day), any backordered items will be excluded from the shipment and will be sent separately via USPS. The in-stock items will be shipped via the expedited shipping method you choose.
Please keep in mind that upgraded shipping methods are guaranteed by the carrier, and Close To My Heart is not responsible for shipping delays after the order has left the warehouse.
FedEx or Landmark will notify you by email when an order is shipped so you may track the delivery of your order. Orders shipped through USPS do not have tracking numbers.